Archive for the ‘Real Estate Services’ Category

End of Financial Year 19/20

As another financial year has drawn to a close, it’s incredibly humbling to reflect on the past twelve months in which I personally sold 123 properties.
I am incredibly grateful to all of my clients who have entrusted my team and I with the sale of their homes, particularly in the last several months as we navigate through the Coronavirus pandemic.
I am also appreciative of and inspired by my personal team, who work so hard every day to help our clients achieve result after result over the past twelve months. I have found that this hard work and consistency over a long period of time has been the secret of our success…and we are like family!
In these volatile, COVID-19 times, I am finding the property market at the moment quite stable – certainly in the eastern suburbs of Melbourne where I transact. I hope that the new financial year will be a positive one for us all, and that we can all overcome the current challenges we face.
Categories: Real Estate Services

Nurture Leads & Inspire Confidence

The business of real estate touches two sides of human nature. On one hand, buying and selling a home is emotional, and on the other it’s a decision grounded in facts and figures.

Now, more than ever, those facts and figures are critical to agents and their clients, winning the listing, informing authoritative discussions with sellers and buyers, and securing the next sale.

Domain is supporting agents’ digital transformation, now and in the future, by making its Platinum-exclusive data and analytics – Market Insights and Market Trends – available to every customer for a limited time.

And as agents look ahead and nurture ongoing relationships with potential buyers and sellers, to ensure a vibrant business after COVID-19, Market Trends and Market Insights are an essential to fostering those leads.

This unique Domain data helps agents to stay across suburb-level market movements, building trust through insightful, well-informed conversations, and positioning themselves as the agent of choice for when a vendor is ready to list.

Harcourts Solutions group director Brendan Whipp knows the power of Domain’s insights well.

His Brisbane-based team has been using fast-tracked data and analytics from Domain’s Market Insights and, more recently, the newly launched suite of Market Trends to inspire confidence among buyers and sellers in an evolving COVID-19 market.

He said agents generally had access to data that was quarterly, broad and based on state or city level stats, but that didn’t help to isolate the specifics that apply to individual clients.

However, the timely data and analysis provided by Market Insights and Market Trends do just that – they are precise to a property, and an area, so conversations and campaigns are more bespoke and incisive.

“The good thing about Market Insights and Trends is that it is more relevant to the actual client they are sitting in front of,” Whipps said of his agents.

“They have the ability to drill down suburb by suburb, and the data is timely – the past seven days, or 14 days. When you break it down, it becomes a relevant conversation with vendors and buyers.

“There is an appetite for what is happening right now.

“We transact circa 600 to 800 sales a year, so we have our finger on the pulse and we come with the credibility to say ‘this is what we are seeing within our business’, but when you can also say ‘this is what is happening in your suburb’, coupled with the strength of our team, it is certainly very powerful.”

Fletchers auctioneer and director Tim Heavyside, based in Melbourne’s eastern suburbs, said sharing Domain’s sharp insights with buyers, in particular, motivated them to move forward and ink the contract.

Domain’s up-to-the-minute, tailored data provides the foundation that reassures buyers of a property’s value and appeal.

“It is information which is very important,” Heavyside said.

“You might be explaining statistics to a buyer to give them the confidence to act. A lot of the time they need reassurance that they are making a good decision, and not paying too much.”

Market Insights, and the new Market Trends, are accessible to Domain Platinum, Gold, Silver, Branded and Basic customers from April 30 to August 31, 2020.

Domain Market Insights helps agents shape an astute campaign based on property-specific market dynamics and analytics.

Agents can view supply and demand trends, estimates of property values (including rental prices and yields), compare sales strategies, time-on-market performance, and explore breakdowns of the postcodes potential buyers are coming from.

Market Trends provides insider knowledge on suburbs and surrounding areas, positioning agents as the agent of choice in their market.

Customers can explore data around supply and demand (revealing current supply, competition and new listing trends in a specific suburb and surrounding area), potential interest (higher-intent activity such as requesting a contract, inspection, or phone and email inquiries), and Homepass Check-ins (to monitor and track property seeker interest, now and after COVID-19).

Domain’s property-specific Market Insights were released earlier this year, followed by Market Trends in late April, and the Domain Group Director, Commercial, Tony Blamey said last month the Insights series would be added to.

The suite will be expanded to include professional performance insights, to assist agency directors and principals to attract, retain and mentor talent based on results.

To find out more, go to:

Written by Emily Power.

Categories: Real Estate Services

What You Can Expect From An Online Auction

An online auction provides an experience as close to an onsite auction as you can get. Aside from the way you participate, by accessing an online auction ‘room’, everything else is essentially the same as what you would experience at an onsite auction.

The auction is conducted by the same rules, it is transparent, there is two-way communication and the potential outcomes are the same. The property may sell under the hammer to the highest bidder, may pass into the highest bidder, or be passed in on a vendor bid. If the property sells to the highest bidder, contracts will be exchanged and a deposit paid. If passed in to the highest bidder, the agent will negotiate exclusively with this party. If passed in on a vendor bid, the agent will proceed to negotiate with all interested parties.

I am interested in a property that has an online auction. How can I bid?

Fantastic! If you are interested in a property, please contact the listed agent and provide your name and e-mail address. You will receive a comprehensive e-mail outlining how you can register to bid, and how you can participate in the process on auction day.

What are the options I have to participate in the auction?

There are multiple ways. You can register to bid and ‘attend’ the auction via a Google Hangout, where you can watch the auctioneer in action. If you don’t have a smartphone or don’t feel comfortable using this option, you can also ‘dial in’, by calling the number provided in the registration e-mail. There is a pin code you will need to enter in when using this function. Finally, you can also visit a link that allows you to watch the bids as they progress, which can be done in conjunction with either of the two options outlined above.

The auction rules will be read out as normal by the auctioneer and can also be accessed by bidders when they register. The Vendor’s Statement/Section 32 can be requested from the agent for your review prior to the auction as normal.

Are the rules of an online auction any different to the usual auction method?

No, the rules are the same. For example, if you’re successful on auction day via an online auction, no cooling off applies.

How do I sign a contract if I’m the successful bidder?

We are fully equipped with offsite auction contract signing, which means our vendors and purchasers can sign contracts from anywhere in the world! Deposit and residual amounts are automatically calculated, as well as settlement terms. You will receive the contracts via e-mail to sign and an executed copy is automatically sent to our office, the vendor, purchaser ad each party’s conveyancer.

How do I pay the deposit if I’m successful?

You will need to ensure that you have a daily EFT limit of at least $5,000 prior to the auction. In the case you are the successful bidder, you will be required to pay a $5,000 deposit immediately after the auction, with the balance payable ASAP. You will then need to immediately email a copy of the deposit receipt to the agent.

How can I arrange an inspection of the property prior to the online auction?

Contact the managing agent of the property. You will receive a short questionnaire via e-mail or text message prior to your inspection to fill out. All inspections are by private appointment, in line with current restrictions in force. If you wish to attend the inspection with a partner, family member or friend, you will need to inspect the property one at a time, in line with current social distancing rules, i.e. one person can wait in the car whilst the other is inspecting.

2020 Rate My Agent Awards

February 21, 2020 Leave a comment

I was so honoured to be recognised as the Victorian Agent of the Year at the 2020 Rate My Agent Awards.

Thank you so much to all of our clients that took the time to provide their feedback on their selling experience with my team and me.

Thanks also to my personal team who work so hard with me, day and in and day out.

The Fletchers Team was also recognised as the Rate My Agent ‘Medium Agency of the Year’ – it was nice for our Executive Chairman to be able to accept the award on behalf of the team and say a few words.

Image may contain: 10 people, including Kimba de Geest, Spring Chen, Sarah Lowry, Caroline Dawborn, Allison Rycroft Miller and Bianca Waddell, people smiling, people standing

7 Cost Saving Tips for Renovating on a Tight Budget

December 16, 2019 Leave a comment

Brought to you by National Australia Bank 

You may have big dreams for your renovation project but with a bit of DIY and some shopping around, you can save money on your reno. Here are our top seven tips!


You may think you’re saving money by doing some jobs yourself, but failed DIY efforts can cost you dearly. When it comes to DIY, it’s important to know your limitations.

Get the professionals involved in all electrical, plumbing and structural work unless you’re qualified in the trades yourself. Always get at least three quotes, but remember: cheaper doesn’t always mean better. Get recommendations from previous clients and make sure the money you spend is worth it.


Good news – there are plenty of renovation jobs you and your family and friends can do yourselves. Get a working bee going for the small price of a few drinks and a BBQ.

Here are some things that many people are easily capable of doing if they try:

  • Painting (though never skimp on the prep)
  • Fencing
  • Landscaping
  • Stripping and polishing floorboards
  • Assembling a flat-pack kitchen
  • Simple tiling jobs.


Basic DIY usually requires a bit of practical knowledge and some tools. You can get both from any good hardware store. Check out if your local DIY stores have any upcoming workshops.

And the web also has a lot of DIY resources, ideas, forums and how-to-guides. Search for specific DIY tasks and genius instructional clips online.

If you’ve got friends with trades, start talking to them now and pick their brains.


You’ll be surprised at how much you can save on labour, supplies and materials by shopping around.

Polish your negotiation skills, ask for trade prices and seek bargains through ‘scratch and dent’ or ‘discontinued’ sales. While shopping around takes a bit of time, it will certainly pay off for you.

For building supplies, check online for used materials.


When the budget’s tight, we tend to overlook longer-term savings of energy-efficient technology or materials. If you can, include some basic energy-saving ideas in your renovation like:

  • LED lights
  • Rainwater tanks
  • Good quality insulation
  • Solar panels.


You can make a big impact with affordable updates like new paint and ‘mood’ lighting. Things like resurfacing or repainting bathroom tiles, baths and basins can dramatically improve the ‘look’ of your home – at surprisingly little expense.

It helps to visit colour consultants at your local paint shop. Some paint retailers may charge a fee to make an appointment. Or chat to the showroom staff in kitchen or bathroom stores. These experts can give you some ideas about how to spruce up your home on a shoestring.


It’s a hard pill to swallow, but sometimes you need to adjust your expectations to fit your budget and the amount you need to borrow.

So write one list of must-haves and another of nice-to-haves and concentrate on those things you absolutely can’t do without.

Visit the NAB website with the article here: 7 Cost-Saving Tips for Renovating on a Tight Budget

Categories: Real Estate Services

Are you auction fit for Christmas?

November 15, 2019 Leave a comment

Cup Weekend has come and gone and all of a sudden, we find ourselves faced with the natural deadline that Christmas brings.

But before the Eastern suburbs of Melbourne start to flock to either Peninsula for holidays, there is still plenty of business to take care of with only six Auction weekends remaining in this decade.

So, if you’ve been sitting on the information loop during 2019, here’s my top tips to help get you off the fence and into your new home in 2020!

  • Have a suitable stretch budget. It’s always worth remembering that good real estate is rarely purchased at sub-market value.
  • Preparation is key. Attend the Auction having done your research, know your budget and vendor expectations, ensuring your price expectations sit within a realistic range to avoid disappointment.
  • Surround yourself with an expert team. Ensure your bank and legal representatives are primed to execute your paperwork within the appropriate timeframes, ensuring that loose ends don’t drag over the holiday period.
  • Perform on the day. Be visible, be clear and be confident and if in doubt, never shy away from having someone bid on your behalf. Confidence is key.

Good luck!

Categories: Real Estate Services

Listing Your Property With Fletchers

November 1, 2019 Leave a comment

Ever wondered what happens once you list your property with Fletchers? Whether you’re looking at selling now or early in the new year, this guide will give you a step-by-step of what to expect.

What happens behind the scenes?

This is a very busy time for us. Our entire team is immediately notified of the listing and clients on our database are informed.

Floor plan artists, photographers, copywriters and videos are booked (where appropriate), letters and flyers notifying your neighbours are prepared and disseminated and advertisements (including internet) are booked as per your advertising schedule. Additional brochures detailing what you love about your property may also be prepared.

Signboards and pointer boards are arranged and the property will be added to our weekly electronic email bulletins.

Most properties will be submitted to various media for possible editorial coverage.

We write to your legal representative requesting the necessary documentation on your behalf.

In most cases, you will be supplied with a calendar of events so you know what will happen throughout the entire campaign.

Fletchers team inspection of your property:

Each week, the Fletchers team discuss new listings for sale that are either viewed online or, where appropriate, inspected to enable them to promote your property to buyers.

Group team inspections when completed, more commonly known as ‘caravans’, are usually by prior arrangement with you and take no more than about 10 minutes.

Property keys:

When your keys are left with us, they are stored in a secure alloy locked box called a “Keysafe” which is secured at the property, or security coded and stored in a locked cabinet. Only Fletchers agents will know the code to your property.

Open For Inspections/Open Homes:

In most cases we recommend holding advertised ‘open for inspections’ to ensure that we get as many people as possible through the property, and so buyers feel more comfortable looking at the home without pressure. Also, the more people at the inspection the better, as people realise they have competition.

Rather than disrupt you on numerous occasions, you can also plan ahead for these scheduled inspections to ensure the presentation is 100%.

Buyers are only permitted to inspect the property when they have provided us with their contact details.

A consultant will always be there to speak to everyone who is in attendance allowing us to gain as much feedback as possible that we will report to you.

Our team closely observe people inspecting the home and though theft is extremely rare, we recommend that you remove small valuables from sight. ‘Out of sight, out of mind’ is always a good philosophy to consider.

The ‘For Sale’ board – how important is it?

A large number of buyers live locally or have been told about a property by a local resident so boards are very important.

The success of a board is reliant upon quality photographs, a concise and simple description including important attributes not obvious from outside, with clear contact details.

A well lit For Sale board gives your property 24/7 exposure – in rain, hail or shine!

Important: This general advice may not be relevant to you. You cannot rely on the legal aspects of this general advice; it is provided for information purposes only and you should please seek specific legal advice for contracts, sale documentation and settlement, and other legal issues.

Categories: Real Estate Services

Celebrating 100 Years: An Interview with Steve & Eva Gotsis

October 8, 2019 Leave a comment

As part of our 100-year anniversary in 2019, Fletchers have been sharing a selection of real stories from our valued clients.

Steve and Eva Gotsis first met Canterbury Director and Auctioneer, Tim Heavyside, 17 years ago.

Here’s their story.

How did you come to choose Fletchers?

Eva: Our first experience with Fletchers was when we purchased our block of land at the Wattle Park Estate, which was with Rob Fletcher.

Steve: That was all the way back in 1995.

Eva: We were so happy that it was such a smooth transaction for us. When the time came for us to sell a property, we decided to use them again.

How long have you known Tim?

Eva: Steve and I have known Tim just under 20 years. It was around 2002 when we sold our first property. He’s been over so often; we can talk about everything in detail. Nothing’s off the table. Whether it’s in the afternoon or late in the evening, we can comfortably discuss what we want to achieve.

How many times have you sold with Fletchers?

Steve: We’ve sold around 8 times with Fletchers and over a 17-year period. We’ve sold with Rob FletcherTim HeavysideJason Salan and purchased through Daiman Kane.

Eva: And that’s been across different suburbs as well.

What made you sell with Fletchers multiple times?

Steve: At the end of the day, we keep on going back to Fletchers. Not because we’ve been dealing with them for 20 years, but because we’ve used their whole network. We’ve found them to be really good people that make us feel comfortable and we would not go anywhere else.

What methods of sale have you used to sell your properties? Why?

Eva: When deciding what method to use, we always listen to Tim’s advice because he always seems to come through and achieve the best results for us [smiles].

What was your experience of the sales campaign process?

Eva: Well, it’s been fun [laughs].

Steve: Yeah, it may be fun for you! [smiles]

Eva: Why?

Steve: You get to buy extra furniture, new pillows, new ornaments! You go above and beyond. [smiles]

Eva: Well, look, it has been fun, but I think also Tim has made it fun! [laughs]

In your opinion, how has Fletchers evolved over the years?

Eva: I’ve seen Fletchers branding and website evolve over the years and I think they’ve really moved with the times.

Steve: Fletchers have stayed in tune with how the real estate market has changed and who the buyers are.

Tell us about your experience on working with Tim Heavyside and his team?

Eva: I think working with Tim Heavyside and his team has been really beneficial for us achieving what we want to achieve; a great result. The relationship has also given us the opportunity to really be open. Tim Heavyside’s really just that type of person and we’ve always been comfortable to tell him what works for us. The same with Allison; we’ve had tips on styling, copywriting input, all the little details – all the way from Feng Shui to photography. I love the way they communicate after every open and we really know what’s going on throughout the 4-5week process.

Tell us a little bit about how Fletchers works to get you the best results?

Eva: For us, they’ve always gone above and beyond to meet us with us at any time of the day or night.

Steve: I work in Sales too and I like honesty, integrity, those longstanding relationships.

What comes to mind when you think of Fletchers?

Eva: Teamwork. There’s a great team at Fletchers.

Steve: We have been introduced to the team; whether it’s Allison, Tim’s PA or whether it’s the person working on our artwork, graphics or copy.

Eva: For us, I think it’s the whole team and how they come together to help us achieve that result. That’s why we’ve kept selling with Fletchers.

Have you got any stories to share about your experience with Fletchers?

Eva: Once, we had a porthole at this art deco house and when we were doing the shoot, Tim had this idea. Instead of standing outside the front door, he told the videographer to go inside and did this little entrance with the porthole. It was a fun experience and we had a few laughs along the way. I think that’s achievable after a period of time because you start feeling comfortable. [smiles]

Categories: Real Estate Services

A Guide to Spring Cleaning Your Exterior

October 4, 2019 Leave a comment

The exterior of your home shouldn’t feel left out when it comes to spring cleaning. Although it doesn’t usually require quite the same attention as the interior, there are simple measures to ensure your home sparkles from the outside in.

Did you know that regular paint touch-ups can extend the life of your overall exterior paint job? Pay attention to timber window frames if you have them and any ageing weatherboards.

Secondly, try to clean your windows as often as possible. It’s astonishing the difference it makes from the outside but you’ll really marvel at how clearly you can see out! If cleaning your windows is too physically demanding, or in hard-to-reach spaces, employ a window cleaner every quarter, it’s well worth the outlay.

Finally, keep guttering clear. Grass sprouting from the roof is not a good look and it could damage parts of your roof. Again, this may be a job for a professional, but it will save you dollars in the long term.






Categories: Real Estate Services

Spring Market Update – More Properties, More Buyers

October 1, 2019 Leave a comment

As the Spring selling season continues, we are thrilled to see an increase in properties coming onto the market, alongside a comparable increase in the number of interested and qualified buyers.

Research by Domain economist, Trent Wiltshire, indicated that the relatively high clearance rates in the two months prior to Spring are most likely an early sign of market turnaround. He notes that most commentary suggests that rising prices and higher clearance rates have been boosted by the low number of auctions but that historically, this has not been the case.


“Regardless of the number of auctions being held, clearance rates are still a timely and pretty accurate indicator of market conditions” he said. Economists, including Mr Wiltshire, have also predicted a third interest rate cut by the Reserve Bank of Australia before the end of the year.

Domain data from the June 2019 quarter also showed a slight jump in house price medians, for the first time since the peak at the end of 2017.

Feedback from our auctioneers and agents have echoed the positive sentiment, reporting that buyers are no longer holding back to place their bids, and often jumping in to spark further bidding once a home is announced ‘on the market’. Young families in particular are also coming back to buy, after regaining the confidence to put their hands up to bid. REIV President, Robyn Waters, notes that “the interest rate cuts and APRA’s advice to relax lending standards are among the factors that have cultivated an environment conducive to upsizing”.

After a relatively slow start to 2019, we now have the result of the Federal election well and truly settled, as well as two interest rate cuts already this year. We expect a robust and competitive Spring selling season, and hope that we can assist you with any of your selling, buying or investment needs!

Categories: Real Estate Services